Dear Mr. Potter,
As Postmaster General and CEO of the United States Post Office, you have a big responsibility. Perhaps you don't realize that as an employee of the government, you work for me. You see, I have some problems with the way you run the post office, but they don't let me conduct your yearly review. And yet, I believe that someone should not complain about problems without offering solutions. So, when I went into my local post office today and counted 25 people packed into the lobby waiting to get some help from the one person at the counter, I started thinking. Since, it is nearly the same length of time to drive my package to Indiana as it is to wait in line to mail it, please accept my suggestions as an offer of good will.
- Schedule lunches for counter workers during slower times of they day, or allow them to eat while weighing packages.
- Offer some entertainment for your customers for those 30 minute waits. How about a TV? A guy who plays guitar and sings? A game of Monopoly?
- Maybe snacks for those waiting, cookies and milk? Thanksgiving dinner?
- The pick a number system, like at the meat counter. I could stop in, pick a number, go grocery shopping, have lunch, drive to the Mackinac Bridge and be back in time for my number to be called.
- One of the counter people sitting in the back could sit on a rolling chair and slide along holding my place in line while I run other errands or take a nap in the car.
- Could I call and make an appointment or reservation?
Please do not hesitate to call on me for additional service to the government of my country,